The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and disable all pop-up and ad blockers for seamless access to the broadcast.

How do I register? 

Click the Register here button on the toolbar or any of the headers and fill in the registration form, you'll then receive a confirmation email with your booking information.

How do I login?

You'll receive reminders before the event with links to access or you can navigate to the agenda page, and click on the icon in the top right corner to login. You can either input your email address (the same you're registered under) and follow a verification process or you can use your registration number. Your registration number can be found in the confirmation email you received when you first registered for the event. 

Which browser should I use?

Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected.

How do I join a session?

Once logged in, you should navigate to the agenda page to view the scheduled sessions. To join a session click the 'Join Broadcast' button located within the relevant agenda item. Some events may have a 'Live Broadcast' button located in the navigation bar at the top of the page, this will automatically connect you to the session currently being broadcast.

Why can I not find any emails to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team at ftlive@ft.com or +44 (0) 207 775 6653.

Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.

Why can I access a session but nothing is showing on the broadcast?

Our platform requires third party cookies to be enabled and ad-blockers to be switched off.

My device is connected properly, why can I still not hear anything?

If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.

Can I access other parts of the site while watching a broadcast?

If you would like to browse other areas of the event i.e Community or Sponsor Hubs, whilst you are watching session, you simply need to open a new tab. You will automatically be logged in.

How will my personal data be handled?  

Your personal data will be processed in accordance with our Privacy Policy. Whilst the Covid pandemic is ongoing, we are also processing your data in accordance with the latest Government Guidance.

What is the cancellation policy?  

If you can no longer attend the conference and you have bought a pass, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about cancellation fees please visit our FT Live Terms and Conditions page.

How access the sessions on demand ?  

YouAIf you're already registered for the event, just visit the agenda page, click login on the top right corner, and enter your email address or ticket number to login. Once you're in, simply navigate  to the agenda page and click the "Watch on demand" button under the session

I'm not registered, how do I watch on demand?  

The On demand session is available only for ticket holders for a period of 30 days after the event, simply click on the Register now page or any of the register buttons in the headers, fill in the registration form and follow the link and instructions on your confirmation email. 

Alternatively, after registering, visit the agenda page, and click the login icon on the top right corner, following the same process as written above.